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PRIVACY POLICY

1. PRIVACY POLICY

Vietnam Bespoke Travel is committed to maintaining the privacy of personal information that you provide to us when using the Vietnam Bespoke Travel website. This Privacy Policy describes how we treat personal information received about you when you visit www.vietnambespoke.travel. We may make content or services from other websites including our co-branded websites available to you from links located on vietnambespoke.travel

These other websites are not subject to this Privacy Policy. We recommend that you review the privacy policy at each such website to determine how that site protects your privacy.

Privacy Policy Promise

While information is the cornerstone of our ability to provide superior service, our most important asset is our client’s trust. Keeping client information secure, and using it only as our clients would want us to, is a top priority for all of us at Vietnam Bespoke Travel. Here then, is our promise to our individual customers:

We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.

We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services, and other opportunities, and administering our business.

We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.

We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.

We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other company’s use of customer information.

Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

We will attempt to keep customer files complete, up-to-date, and accurate. We will tell our customers how and where to conveniently access their information (except when we’re prohibited by law) and how to notify us about errors which we will promptly correct.

Information We Collect

General:
When you register, and at other times, we may collect personally identifiable information from you that may include your name, address, telephone number, e-mail address, and facts about your computer. We do not, however, knowingly collect personal information from children under the age of thirteen. In addition, if a user is under 18 unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.

Web Site Usage Information: We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.

How We Use Information Collected

We may use information in the following ways:

For the purposes for which you specifically provided the information.

To send you e-mail notifications about our new or existing products and services, special offers, or to otherwise contact you.

To enhance existing features or develop new features, products, and services.

To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.

We may combine the information that we collect from you on vietnambespoke.travel with information that you provide to us in connection with your use of our other products, services, and website.

We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.

Cookies

We employ cookie technology to help visitors and customers move faster through our site. When you sign on to our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.

Security

The personally identifiable information we collect about you is stored in limited-access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Internet-based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing vietnambespoke.travel and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Comments and Questions

If you have any questions, comments, or concerns about our Privacy Policy, please CONTACT US.

2.TERM OF USE

I. Vietnam Bespoke Travel Terms of Use

II. General Terms and Conditions of Vietnam Bespoek Travel (intermediary).

These Terms and Conditions (as defined below), together with our website terms & conditions of use, privacy policy, and cookie policy, constitute our agreement with you, for the Services (as defined below). Together, these are referred to as ‘the “Contract”. The Terms and Conditions shall apply to all contracts for the provision of our Services to the exclusion of all other terms and conditions. No conduct by us shall be deemed to constitute acceptance of any other terms. 

Acceptance of the Services or proceeding with a Booking shall be deemed conclusive evidence of your acceptance of these Terms and Conditions. We may change these Terms and Conditions from time to time. You are advised to check the website to consider any changes to the Terms and Conditions which apply to you.

I. Terms of Use

Who operates this website?

This website (including subsites and including text, images, videos, services, and other information contained in or presented on the website; all together the “Website”) is provided Vietnam Bespoke Travel, You can contact us by email (info@vietnambespoke.travel) or by phone using this number: +84 (0)901591111. Bookings through the website are subject to the General Terms and Conditions of Vietnam Bespoke Travel as well as the General Terms and Conditions of the travel agency and other tourist.

Application of these Terms of Use.

These terms of use (the “Terms of Use”), together with our privacy policy (the “Privacy Policy”), apply to any use of the Website. Visitors of the Website (“User” or “you”) may use the Website only on condition that they accept the Terms of Use and read and understand the Privacy Policy. Any further use of the Website or any part of it means you have read and understood the Terms of Use and the Privacy Policy, and agree to be bound by all parts of the Terms of Use.

No offer.

The information on this Website is for general informational purposes only. Information on this Website does not constitute an offer binding to us. Binding agreements with customers of activities available on the Website require a booking request through the Vietnam Bespoke Travel Platform and the customer’s acceptance of the booking request according to the General Terms and Conditions of Vietnam Bespoke Travel.

No warranty.

While Vietnam Bespoke Travel tries to ensure that the information in or through the Website is accurate, it does not provide any warranties, express or implied, in relation to its correctness, completeness, current, reliability, suitability for any purpose or otherwise (including for any information provided by third parties). Vietnam Bespoke Travel may change, add, or remove information on the Website and its structure and functions at any time at its sole discretion, without specifically informing of any such change, and without removing outdated information or characterizing it as such. 

ietnam Bespoke Travel may also block Users from accessing the Website or parts of it, or require certain conditions to be fulfilled for such access. We does not provide any warranties, express or implied, in relation to the availability of the website or its functions, that the website is free from defects, or that the website and the infrastructure on which It runs is free from viruses and other harmful software. Moreover, Vietnam Bespoke Travel does not guarantee that the information available on the website has not been altered through technical defects or by unauthorized third parties.

Limitation of liability.

Vietnam Bespoke Travel excludes its liability, and that of its agents and independent contractors, and its and their employees and officers, and its sub-agents or distribution partners for damages relating to your access to (or inability to access) the Website, or to any errors or omissions, or the results obtained from the use, of the Website, whatever the legal basis of such liability would be, except liability for damages caused willfully or through gross negligence, and only to the extent permitted by applicable law.

 Restrictions of liability do not apply within the scope of guarantees issued, in the event of an injury to life, limb or health or for claims based on product liability regulation.

Third-party content, links to other websites.

Vietnam Bespoke Travel does not assume any responsibility for third-party content (including any activities available for booking requests, and information relating to such activities) that may be available through the Website, and for content linked to the Website or which is linked from it or referred to. Vietnam Bespoke Travel does not recommend or endorse such content, and will not have any liability relating to it. Where we link to third-party websites, you use such websites at your own risk. 

We recommend reading the policies of these websites and reviewing how these websites may process personally identifiable data relating to you. If you think we have illicit content on the Website, please send an email to info@vietnambespoke.travel.

Intellectual property rights.

As between you and Vietnam Bespoke Travel, the Website is and remains protected by copyright and/or any other intellectual property rights (including protection granted through unfair competition law). You acquire no rights in the Website, and in any names, trade names, and distinctive signs of any nature (including trademarks) published on the Website. 

You may access and view the Website, but not incorporate it into other websites, and not copy, present, license, publish, download, upload, send or make it perceptible in any other way without our prior written consent.

Amendments to the Terms of Use.

Vietnam Bespoke Travel may amend these Terms of Use at any time and with immediate effect. If we make amendments, they apply as of the date of their publication on the Website. Vietnam Bespoke Travel expects you to regularly refer to this section to make sure you are familiar with the applicable Terms of Use. 

Any further use of the Website following such amendments means you consent to the amendment.

Applicable law and jurisdiction.

This Contract shall be governed by Vietnamese law. The parties agree to submit to the exclusive jurisdiction of the Vietnamese courts.

3.BECOME A PARTNER

Join us in our partner network.

Together with our partners we are close to the zeitgeist and track down new trends. We also create individual programs for the growing target group with an interest in holidays with healthy added value. Our travel agency partners rely on our expertise as market leaders and our contemporary products. The nicest result: Satisfied customers who like to come back. You can rely on them.

Our partner program allows you to earn commission on sales introduced from your website.

To partner with Vietnam Bespoke Travel or if you have any questions, please get in touch by sending an email to info@vietnambespoke.travel

Please include details of your company and website.

We look forward to working with you.

4. GENERAL POLICY

1. Price Policy:

Vietnam Bespoke Travel is under no obligation to furnish a breakdown of the costs involved in a holiday.

Vietnam Bespoke Travel reserves the right to notify you of any increase in price before accepting your booking.

After a Confirmation Invoice has been issued, unless you choose to pay for your holiday in full at the time of booking, the price of your holiday is subject to the possibilities of surcharges in certain limited  circumstances. 

2. Cancellation and Changes by the Company:

Occasionally it may be deemed necessary to make changes to your holiday, and Bao Son Travel reserves the right to do so at any time. If a major change to your tour is necessary, compensation may be payable in cases of major change as detailed below. No compensation will be payable for minor changes. Minor changes include minimal changes to departure and arrival times, restaurant and accommodation changes to a comparable or superior standard.

3. Cancellation and Changes by You:

You may cancel your holiday at any time providing you notify Bao Son Travel in writing. The following charges will be levied on any cancellation:

30 days or more: 50% of Deposit

15 – 30 days: 100% of Deposit

8 – 15 days: 80% of Tour Cost

1 – 7 days: 100% of Tour Cost

After the itinerary is confirmed, the client is permitted free of administration charges one set of amendments, though will be liable for any added cost this may add to the tour, including airline charges, hotels etc. 

4. Peak Season or holidays (20% Total Surcharge):

– Vietnamese New Year (Tet).

– The Dead Anniversary of Hung Kings (the 10th of March lunar month).

– Liberation Day (30 April),

– International Worker’s Day (1 May),

– Vietnamese National Day (September 2),

– Gala Dinner on X’Mas (24 Dec) & New Year 31 Dec

5. Child Policy

–  Infant below 2 years old sharing same room with parents is free of charge.

– Child below 12 yrs old sharing same room with 1 ADL is charged for 90%.

– Child below 12 yrs old with extra bed and sharing same room with parents is charged for 65%.

– Child below 12 yrs old No extra bed & sharing same room with parents is charged for 55%

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